Policies | The De La Vina Inn

HEARTH HOMES STAYS

BOOKING AND PROPERTY POLICIES

Rates and Taxes

All rates are quoted in U.S. Dollars and are subject to change. Your final rate is confirmed at the time of booking and is subject to a 12% Transient Occupancy Tax, a 2% Santa Barbara Tourism Business Improvement District assessment, and any other applicable state or local taxes

Booking Requirements

To maintain an intimate and exclusive guest experience, we open our calendars within specific timeframes:

Individual Room Reservations: Bookings for any of our individual rooms (Penthouse, Victoria, Darcy, Brighton, Sommerset, Windsor, Melrose, and Nichole Rooms) can be made up to 45 days in advance of the arrival date.
Full Property Buyouts & Events: For larger gatherings, private events, or booking multiple properties simultaneously, reservations can be made up to one year in advance. These bookings may require a separate Agreement.

Securing Your Reservation

A valid credit card is required to confirm any reservation. The total cost of your stay will be processed according to the terms of the booking platform used, which will be clearly communicated at the time of booking. HH Properties reserves the right to cancel any reservation made without a valid payment method.

Occupancy & Property Use

Each of our homes has a maximum occupancy limit for standard residential use, which is clearly listed on its booking page. We ask that you honor this for the safety and comfort of all.

Private Events: Any gathering that exceeds the stated maximum occupancy is considered a private event. All private events are subject to separate pricing and require a signed Event Agreement, which will outline all specific terms, conditions, and costs.
Full Disclosure: Failure to disclose a private event or provide an accurate number of attendees is a material breach of our agreement. In such an event, we reserve the right to terminate your stay immediately without a refund, retain the full security deposit, and seek compensation for any damages or additional costs incurred.

Minimum Stays & Special Periods

Certain holidays, local festivals, and peak seasons may require a minimum night stay. These requirements will be noted on the booking calendar.

Agreement Precedence

When a booking involves a signed Event Agreement, the terms and conditions outlined in that document will supersede this general reservation policy.

HH Properties reserves the right to decline or cancel any reservation that does not adhere to these conditions. We thank you for your understanding and cooperation.

Reservation Cancellations and Modifications

All reservations cancelled prior to 30 days before the first night of your booking may be cancelled without penalty and for a 100% refund. Cancellations between 14-30 days before the first night of your booking will receive a 50% refund. Cancellations within 14 days of the first night of your booking cannot be refunded under any circumstances.

If you need to modify your reservation for any reason, please contact us, as modifications may be made on a case-by-case basis, subject to availability. Generally, reservations may be modified prior to 30 days before the first night of your booking. Requests for modifications within 30 days of the first night of your booking cannot be guaranteed, and we have no obligation to honor such requests.

If you have also booked an event in connection with your overnight reservation at one of our properties, and you wish to cancel or modify your reservation or your event, the terms of your Event Agreement will also apply with respect to any termination or cancellation of your event. Please review your Event Agreement carefully in connection with any cancellation or modification of your reservation or of your event.

Check-in/Check-Out

Your specific check-in and check-out times are noted in your boarding pass, which was sent via text and email, as well as on the original property listing you booked. We kindly ask that you follow these designated times, as they allow our team the necessary window to prepare each home to our high standards for your stay and for future guests.

We understand that travel plans don’t always go as expected. If you need to arrive before your scheduled check-in or depart after your check-out time, please reach out to us in advance. While we’ll do our best to accommodate your request, all early arrivals and late departures are subject to availability and cannot be guaranteed. If approved, an additional fee will apply. Should we be unable to extend your stay, we’d be happy to recommend nearby luggage storage options.

Quiet Hours

Quiet Hours are from 10:00pm to 7:00am. During quiet hours, all outdoor noise must cease, and indoor noise must be kept to a level that cannot be heard from outside the home. Violations of the quiet hours are subject to a fine of $300 per occurrence.

Parking

Each room reserved entitles you to one parking spot per room. However, not all of our HH Properties have parking available to our guests at all times. As a condition of your booking, you agree to abide by all parking instructions and regulations communicated to you by us in connection with your booking. We may ask you to vacate parking spaces otherwise made available to you, if those spaces are necessary in connection with an event hosted by you or someone in your party.

Pet Policy

Pets may be permitted at our properties on a case-by-case basis, pending prior written approval and payment of a non-refundable fee of $125 per night, per pet. In general, pets must weigh 20 pounds or less, though exceptions for larger pets may be considered at the sole discretion of management.

Requests to bring pets over 20 pounds will only be reviewed in connection with full-property reservations for special events. Task-trained service animals are exempt from both the pet fee and weight restrictions.

Guests are fully responsible for any damage caused by their pets or service animals. Any necessary repairs will be charged to the guest’s account. Guests also agree to indemnify, defend, and hold harmless the property and its representatives from any claims, damages, or costs resulting from disturbances, injuries, or incidents involving their pets or service animals.

Advance written approval is required for all pets or service animals. Failure to obtain this approval may result in cancellation of the booking or the application of additional fees.

Smoking Policy

All HH Properties are designated smoke-free environments. Many of our properties are located in the City of Santa Barbara, which enforces strict smoke-free regulations. As such, smoking (including the use of electronic cigarettes, vaporizers, or any similar devices) is strictly prohibited in guest rooms, common areas, or anywhere on the property premises, including outdoor spaces.

Smoking rooms are not available at any of our properties. Guests seeking accommodations that permit smoking will need to make arrangements at other facilities.

Guests found in violation of this policy will incur a minimum penalty fee of $300 per occurrence. This fee is assessed to cover cleaning and potential damages associated with smoke-related violations. Repeated violations may result in immediate termination of the guest’s stay without refund and potential additional charges if damages exceed the stated fee.